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Benefits for MUSC Health Employees

Benefits Mission

Welcome to the MUHA HR Benefits Homepage!

This is a 1 stop-shop for all your benefits questions and information related to the benefits offered by MUHA.

All Your Benefits At Your Fingertips

SwellSpace | One Space for all of your benefits

Welcome to your MUHA and MCP benefits website! We encourage our Care Team members and their families to become familiar with this vital informational resource. You will find detailed information about our current Care Team Member benefits program and all the necessary benefit summaries, claim forms, customer service numbers, frequently asked questions, and direct links to your online provider network directories. Just point and click on the subject or interest and “surf” to easy answers and access to your Care Team Member benefits!

This benefits website is provided by MUHA and MCP and is designed with you in mind, providing easy access to all your benefits information anytime, anywhere.

Unsure if you are on the correct page?  Please use this site to help you determine which entity you are employed by.

The MUHA Benefits office is located in West Ashley;
1 South Park Circle, 5th floor, Charleston, SC 29407
Benefits Hotline; (843) 792-0819
Our office is open 8:00 a.m. to 5:30 p.m., Monday – Friday.

The Benefits Team is available to assist you with all your benefits needs;

  • Enrolling for State insurance, State retirement, (if eligible).
  • Status changes
  • Qualifying Events & Insurance Changes
  • Open Enrollment
  • Retirement consultations
  • Disability PEBA claims, (STD, LTD, SLTD)
  • Death Claims
  • Exiting – Benefits
  • Cobra
  • Supplemental Retirement

MUSC Medical Center offers employees in benefits-eligible positions a comprehensive benefits package. Covered Full Time Employees (FTE) that work at least 30 hours a week are eligible for insurance benefits while all employees can participate in our retirement plans.

These benefits offer you custom options to meet your specific needs.

Health Insurance Marketplace (PDF)

A variety of insurance plans

Retirement plans

Health Plan Summary (PDF)

Benefit Changes

Care.com Premium Membership & Backup Care Benefit

MUSC is partnering with Care.com, the world's largest platform for finding and managing care for children and adults, to provide benefits-eligible employees with a complimentary Care.com Premium Membership.

Visit the FAQ page on the MUSC intranet for more details. (NetID login required)

MUHA Benefits Department Contacts

Name Telephone
Chester, Lancaster
Glenda Denkins
803-286-1468

Name Assigned Alphabet
Payton Stone A, D, T through Z
Jackie Chisolm B, K, L
Brooke McNeal C, E through G
Haven Xu H through J
Pakeena Pinckney
M through P
Sharon Williams
Q through S
LaDeidra Berry
Senior Benefits Consultant
Escalated Issues
Lisa Beattie
Benefits Manager
Escalated Issues

Name Telephone
Florence, Marion
Whitney Grimes
843-674-2954

Name Telephone
Columbia, Kershaw
Charlene Maddox
803-256-5810

Phone: 843-792-0819 Options 1, 1, 3
Email: muha-benefits@musc.edu

Benefits Providers

Benefits providers are the best source of information for specific questions about their plans. Visit the SC PEBA website for resources and State vendor websites.

Benefits Contacts

For questions about your Medical Center benefits, you can contact Medical Center Benefits Representatives in the Human Resources department. Or, you may wish to contact the Benefits provider directly for questions about their specific plans. Contact information for most of the Medical Center Benefits Providers, as well as available online resources are listed below.

PEBA Retirement

SC Retirement System

Administered By: SC Budget & Control Board
888-260-9430 (in state)
803-737-6800 (out of state)

ORP Vendors

Empower Retirement (formerly MassMutual)

TIAA CREF 800-842-2252
Representative: Terry Pait or 704-988-4882

AIG Retirement Services (formerly VALIC):

Crystal Avant: crystal.avant@aig.com or 843-300-8767
Ryan Radloff: ryan.radloff@aig.com or 541-735-0739
Mark Taylor: marksc.taylor@aig.com or 843-300-2775

VOYA
Voya Website 866-373-5338
Representative: Michael McFaul 843-754-3814

401k
SC Deferred Compensation Program/Empower Retirement
877-457-6263

457 Plan
SC Deferred Compensation Program/Great West
877-457-6263

Fidelity Investments

Jared McVey; jared.mcvey@fmr.com or 704-614-4167
General Service: 800-343-0860

Ameriprise Financial Services:
843-549-3249

MetLife:
Michael Leonard: mleonard@FamilyFMG.com
843-670-3423 Office: 843-856-5567

TIAA
Terri Pait: tpait@tiaa.org or 704-988-4882

The Vision Care Plan
Administered By: Eye Med
877-735-9316

Money Plu$
Administered By: ASI Flex
800-659-3035 (Customer Service)

Short Term Disability Insurance which can supplement coverage offered though the State premiums are paid through payroll deduction.

Administered By: American Fidelity

Customer Service:
1-800-662-1113 for current policy holders and general questions, Monday – Friday 8:00 am to 8:00 pm CST.

Benefit Landing Page for Employees:

www.americanfidelity.com/musc

New Employee / Enrollment

AmericanFidelity Online Scheduler

General Questions or Assistance

muscemployees@americanfidelity.com (preferred)

MUHA employee email, questions, information, etc.