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IMPROVE: Process Mapping 101


May 30
10:00 am - 11:00 am
ART Auditorium
Jennifer Hooks 792-4906

Did you know that everything we do is a process? From filling a prescription to preparing a report to rounding on patients, every task we perform is made up of individual steps. By detailing and understanding each step we take, we can learn how to make our work simpler and more efficient. Process Flow Diagrams can help you to fully understand the current condition of any process. Using visual management techniques, Process Flow Diagrams give you the tools needed to map out the steps of the current process and then identify areas for improvement activities. A Process Map, which will be taught in this one-hour course, is one type of a Process Flow Diagram. A Process Map can: a) Provide a better understanding of the current process from start to finish, b) Provide a shared view of the process, and c) Reveal complicated work flows and bottlenecks.

In this course you will learn the purpose and benefits of Process Mapping. In addition to classroom instruction, participants will watch a short video of a process and then collaboratively create a Process Map that represents the Current State. The registration fee for Non-MUHA employees is $25. An IIT (intra-institutional transfer) must be sent to Jennifer Hooks in the Performance Improvement Department prior to the date of the course. Register for this course in CATTS.

171 Ashley Avenue · Charleston SC 29425 · (843) 792-2300