RightFax Basic Instructions                                       revised 10/1/10 - KLP

 

Welcome to the RightFax basic instructions sheet.  This is provided as an overview and basic setup of the system.

 

These links will take you to different areas of the document.  You can, however, simply scroll through the document.

Faxing a document

Where to go for phonebook updates

Configure Default Coversheet Information

Check the status of your fax

Further Assistance

 

 

Faxing a document:

Once RightFax is installed it shows as a printer in your printers and faxes.

When you want to fax something (basic overview):

1)   Choose the RightFax Printer from any program on your PC like you would choose a printer

2)   Click OK

3)   Enter the phone number/coversheet information

4)   Click on Send

 

 

Here is a test fax sent from Microsoft Word as an example on how to fax a document.

 

·         Click on File -> Print to get to the printer selection.

 

 

·         Select RightFax Printer

·         Click ‘OK’

 

 

 

 

 

 

 

After you click ‘OK’ your Fax Information screen from RightFax appears.

Here you can manually enter the information of the recipient of your fax.

You also have the option of selecting ‘Phonebook…’ where an updated database of physicians is held.

 

Text Box: Please note: the physician phone numbers in this phonebook are maintained by IDX staff. If a correction or an addition is needed, please utilize the form, Referring Physician Provider Request, located on the http://mcintranet.musc.edu/uma/ambulatory page which will need to be submitted. If the form cannot be found or located then contact Cherie Earley at 2-6273.

 

Here is an example of what you would see if you select ‘Phonebook…’ and then the ‘Physician’ tab. 

-          To filter physicians type first or last name in the Name field where I typed “smith”.

o   Please note: to search, enter the search criteria in the “name” field

-          All names associated with Smith are displayed.

-          Double click your choice and the name drops down to the Current Recipients field.

-          When you click ‘OK’ it will auto-fill the name and fax number.

 

 

 

 

You also have the ability to put in your own personal information that will be added to the coversheet.

 

·         Chose the ‘More Options’ tab from the Fax Information screen to get here.

 

 

When you have completed filling in all of the information, click on ‘Send’

The fax will be queued on the server to send.

 

 

Status Checking/Confirmation:

 

After you click the Send button you can view the status of your fax as well as review all faxes sent

within the last 30 days by looking in the bottom right corner of your screen (near your clock) for the RightFax Util icon. 

 

Right click the icon of the small fax machine and then select ‘Fax Util.’

 

 

The RightFax FaxUtil screen shows you what has been sent, as well was what is scheduled to be sent.  Use the Refresh button to update the status.

 


 

 

In addition to being able to look in FaxUtil, you will be alerted to successful or failed fax attempts by a pop-up on your screen automatically.

        NOTE: if you log off of your machine before receiving the pop-up, you will have to look in FaxUtil for the status.

 

 

 

Configuring Default RightFax Coversheet Information:

 

To setup the default information for your coversheet, you will need to do the following:

 

·         Open FaxUtil

·         Select Tools -> Options…













·         Click on the “User Information” Tab

 





·         Enter your information in the “Cover Sheet Information” section













·         Click on “OK”.  This will save your sending information for the coversheet for each time you send a fax.

 

 

 

Further Assistance:

If you require any further assistance or have questions please call the Help Desk at 792-9700 or send an email to helpdesk@musc.edu.

 

 

 

 

 

 

 

 

 

Revised 10/1/2010 – KLP

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