Purpose:

This document outlines the expecations OCIO-IS has of those who wish to use the OCIO-IS HOT 201 training room. The training room includes 15 Dell workstations with removable hard drives, one trainer workstation with an LCD projector, a white board and paper flip chart. There is also space for two laptops at the rear of the room; laptops are not provided by OCIO-IS.

Responsibilities:

It is the responsibility of the person scheduling training to load the software onto all the training room workstations and to return the workstations to a working condition after the training is complete. It is recommended that the room be scheduled with enough time before and after training to allow for configuration changes/problem resolution. An image of a Windows 2000 workstation will be available to reload (from Ghost) the base image, if necessary. The installation of any other base configuration (i.e. Win NT/XP, Linux, etc.) is the responsibility of the person sponsoring/providing the training.

In addition, before class, the trainer (or sponsor) should make sure all of the markers are working, see that the flip chart has enough paper, and prepare and provide supplemental materials (e.g., guides). If there is a problem with the markers or flip chart, the OCIO-IS Receptionist should be notified.

Before leaving the room, the trainer and/or sponsor should make sure:

• No trash, cups, paper or extra training materials are left in the room
  
  
• Passwords (Windows or otherwise) have not been set on the workstations
  
  
• Eating is allowed in the rooms but all evidence of food or beverage must be removed. If trash cans contain any food or beverage product waste, please empty them into the large can in the break room. Furthermore, if any training equipment is damaged because of food or drink, the person/department scheduling the training room will be responsible for fixing or replacing the equipment.
  
  
• No items have been removed from the training room.
  
  
• All equipment (e.g., workstations, LCD projector) is left in an orderly condition.
  
  
• The LCD projector is turned COMPLETELY OFF. If you are unsure how to work the LCD or any other equipment in the room please reference the documentation.
  
  
• Erase all writing from the white boards and remove all used flip chart papers.
  
  
• Report any problems with the training equipment to the OCIO-IS Receptionist.

Technical Support Procedures:

• Base Image Problems: If there is a problem with the base image, the OCIO-IS Receptionist will note the problem into the Remedy system and forward the trouble call to the HNS team. The HNS team will spend up to 30 minutes with the trainer/sponsor, working to resolve the problem. If the problem rests with the trainer's own software -or- the repair takes longer than 30 minutes, HNS will bill the responsible MUSC contact $75/hour for an assistance beyond the initial 30 minutes.
  
  
• Hardware Problems: If there is a problem with a workstation's hardware, the OCIO-IS Receptionist will note the problem into the Remedy system and forward the trouble call to the UWS team. The receptionist will also forward an e-mail outlining the problem to the QDX training coordinator. The UWS team will spend up to 30 minutes with the trainer/sponsor, working to resolve the problem. If the problem rests with the trainer's own software, UWS will bill the responsible MUSC contact $75/hour for an assistance beyond the initial 30 minutes.
  
  
• Installation Assistance: If the trainer/sponsor wants assistance installing software for training, he should contact the OCIO-IS Help Desk, which will place a call to the appropriate workstation support team. There will be a $75/hour charge if such assistance lasts more than 30 minutes.