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Macintosh Support Issues

Feb. 27, 2006

Latest Update

Click here for file below in PDF format

Issues Recommendation Action
Standardize the Mac OS 10.3.x, 10.4.X Maintain Current licenses and upgrade plan

Boot is currently not working, need to investigate and correct

3/25/05 - Mac OS X Server ordered. Configuration to be provided by David Staton.

4/19/05 - Server delivered

4/29/05 - Mike Burgess completed Mac OSX server training

5/18/05 - Install servers with David Staton's help. One will be regular file server, the other a web server.

5/22/2005 - Apple Netboot server set up with Mac OS 10.4 by Mike Burgess, Bart Barrineau and David Stanton. Waiting for SMB / Samba connection problem to be fixed before announcing site is available to download 10.4 on campus.

7/14/2005 – Netboot server has been tested for distributing Mac 10.4 and instructions are being written and will be communicated to Mac users. There will be no charge for distribution of Mac 10.4.

8/5/2005 – final instructions on how to upgrade to Mac OS 10.4 from the Apple server was set to Dr. Wise for his approval and comments.  

8/10/2005 – Instructions published on http://www.musc.edu/infoservices/macosx/ on how to download and install Mac OS 10.4 from OCIO Apple Netboot server.
All new applications and upgrades need to run on the Mac
  • Communicate application changes or plans for change to the Dean’s Council
  • Identify all users and verify testing results
  • Any upgrades costs need to be centrally budgeted. Test products on all OS (Curtis Wise has a test lab)

 

 5/2/05 - Greg Fisher's Financial and Administrative team installed a MiniMac for testing. G. Spain set up administrative rights.
Had to reset passwords on Kronos 3 times after upgrade Discover reason for resets and improve process 6/3/2005 – could find no specific calls in Remedy that reference this problem.
Need official Mac MUSC website

per Curtis Wise document)

  • Security Issues
    • How to place a machine within the network
    • How to locate the wireless network
    • How to download current Virex definitions
  • Web servers
    • How to bring a new web server into the MUSC network
    • Issue on Web CT
  • Mail
    • Instructions for setting up a secure IMAP mail client
    • Instructions for using the IMSP address book function in the Mac OS address book
  • Digital Signature
    • When the digital signature application is deployed, it will work seamlessly from the Mac OS
  • Homeroom
With the migration of 10.3.x or higher, SMB should be the default protocol for transferring files to and from this utility

Define a method for people to request for instructions on topics to be published

4/19/2005 – Spoke with George Spain about providing documentation and a method for people to request instructions.

5/15/05 - G. Spain began major revision of Mac help page at http://www.musc.edu/infoservices/macosx

5/16/05 - OS 9 information is added to the site above

Other issues to be addressed:

  • Security Issues –
    • How to place a machine in the network was completed previously.
    • How to locate a wireless network was completed previously.
    • Download Virex definitions– in progress
  • Web servers –
    • George working on documentation.
    • George could find no issue with WebCT
  • Mail
    • Instructions of IMAPS done on 4/22/2005.
    • Instruction of using IMSP address book function completed previously.
  • Digital Signature
    • Not deployed
  • Homeroom
    • Instructions for using SMB completed 4/22/2005.
Need to improve Mac skills within IS, including security

Curtis Wise offered real time experience for IS staff.

Budgeted for Mac training in IS

4/29/05 - Mike Burgess completed Mac OSX server training
MNA certificate expired causing access problems Centralize management of certificates and software licensing to Melissa Forinash, IS Controller 5/16/2005 – Prior to 2/17/2005 MUSC used a self-signed security certificate for access to secure IMAP e-mail. On 2/18/2005 a valid Verisign certificate was implemented for IMAPS, SMTPS, and IMSPS.
Homeroom requires SMB Communicate instructions to access Homeroom from Mac

4/22/05 - G. Spain publishes instructions on using SMB to connect to homeroom. AFP connections already published.

Downloads from IS site must be up-to-date including Tech Web for technical patches. assign ownership for download updates within IS

5/30/2005 – ITCs brought up TechWeb server as software download site on MUSC campus. (software.musc.edu) OCIO IS and ITCs will work together on site and ownership of software will be assigned to keep software up-to-date.

7/8/2005 – All software with the exception of Mulberry and BBEdit has been updated on the OCIO software download page.

7/15/2005 – received permission from Bare Bones Marketing to distribute freeware version of TextWrangler 2.0 on OCIO software page. This will replace BBEdit which is now a fee based software program.

 
Legacy systems need to be re-written or converted. Faculty needs IS assistance. Need to inventory legacy systems and users to determine effort for upgrades

4/25/2005 – Curtis Mathews is running network scan to gather Mac inventory.

5/9/2005 – Cutis Mathews completed scan with the following numbers: OS9 – 230 and OSX – 385. Any Mac running a firewall would not be counted in this scan.
Mac OS 10.4 "Tiger" has Samba connectivity problems Not able to map a drive to wwwdev.musc.edu or homeroom.musc.edu via SMB. Samba 3.02a running on Linux on web servers, Samba 3.07 running on Solaris on Homeroom.

5/13/2005 -   Sent message to Apple engineer David Stanton who escalated problem to Apple Technical Support. Problem does not seem to be confined just to MUSC.

5/17/05 - Apple releases 10.4.1. This patch does not correct the Samba problem.

5/25/2005 - Thomas Cramer discovered fix for problem and tested with George Spain. Waiting for return of Curt Matthews before publishing fix.

6/3/2005 – Thomas Cramer sent Dr. Wise details concerning connecting to homeroom via SMB and two tcpdumps.

6/4/2005 – Apple released Tiger 10.4.2_8c26 (developer’s release) but it does not fix the homeroom SMB problem

 

Not able to share files between PC and Mac workstations on Homeroom. Problem: If a Windows filename is > 20 characters then a Mac can not see the file on Homeroom. If a Mac filename is > 20 characters then a PC can not see the file. This is with a PC using SMB to access Homeroom and a Mac using AFP to access Homeroom. 7/15/2005 – OCIO will communicate instructions to Windows and Mac users on how to avoid problem. A reminder message when accessing Homeroom is being looked at to determine feasibility.
Homeroom now uses SAMBA clear text passwords ONLY Windows XP and Mac OS 10.4.x use encrypted passwords

7/15/2005 –The Identity and Access Management committee is working on a long-term solution for both Windows XP and Mac 10.4. A Charter for provisioning both MNA and AD passwords was presented at the Infrastructure Committee meeting March 2005 and encrypted passwords will be implemented as part of this solution.

 
Mac OSX 10.4 does not support McAfee Antivirus Software Mac OSX 10.4 only supports Symantec Norton Antivirus Software.

7/18/2005 – OCIO looking into licensing of Norton Antivirus software for Mac users.

8/5/2005 – Symantec Norton Anti-virus Version 10 will be available September 1. At that time OCIO will purchase 200 copies for Mac 10.4. 

9/5/2005 – McAfee 7.7 for Mac OSX 10.4 available on OCIO-IS software download page.

10/5/2005 – Symantec Norton Anti-virus Version 10 available on the OCIO-IS software download site.
LanVision does not provide Mac support for AccessAnywhere. (Request from Dr. Halushka) AccessAnywhere should be available for access using a Mac.

11/21/2005 – Asked Mike Burgess and Kip Ryan to work together using Virtual PC to see if AccessAnywhere can run successfully.

11/22/2005 – Mike Burgess installed Virtual PC for the  Mac and Windows XP Pro. Kip Ryan installed AccessAnywhere and the application worked fine. Mike is creating a WinXP image for the Mac to make installation easier.

12/6/2005 – Mike Burgess installed Virtual PC and AccessAnywhere on Dr. Halushka’s PC. Send Dr. Halushka a message stating the software was installed and to contact me to set up a time when Mike and Kip Ryan could meet with him to test the software. Waiting for Dr. Halushka to call or return my message

McAfee Virex (see above) automatic updates apparently does not work with 10.4.4   2/7/2006 - Problem appears to be universal. Can't get through to McAfee for solution. Will keep trying and report when we have a definitive answer.
Mac OS 10.4.5 apparently fixes McAfee Virex problem, but leaves an error message   2-27-06 - (from Jeremy Wolf)
"The latest update on the Mcafee Virex issue is this. If you upgrade Tiger to 10.4.5, Virex eUpdate does work. It will present an error message, but it still installs the newest DAT files. 10.3.3 did not have this problem. and the best way to correct it in 10.4.4, is to upgrade to 10.4.5