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Exchange Home Page

Support Desk, 792-9700
   helpdesk@musc.edu

WebAccess -
https://exchange.musc.edu/

Entourage (Mac users)

Using Outlook
   Glossary
   Email
   Calendar
   Contacts
   Tasks
   Notes
   Toolbar
   Sharing
   Saving Mail:
      .pst file
      Older Mail Folder
   Quota
   Retrieve Deleted Mail
   Tips
   Keystroke Shortcuts

Configuration
   Mobile Devices
   Intel-based -- Non-LYNX, laptop, at home:
     Outlook 2003
     Outlook 2007/Vista
   Macintosh


Migration
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Exchange Migration for Students

MUSC is in the process of replacing the IMAP e-mail system (WebMail, Mulberry, etc.) with Microsoft's Exchange e-mail.

Web Access to E-mail

Access to Exchange e-mail via the web: http://exchange.musc.edu.
Remember, after you have been "flipped", you can still access your IMAP account for reference and historical purposes via http://webmail.musc.edu.

Who to Contact for Help

If you have questions regarding this migration please contact the OCIO Help Desk at 843-792-9700. They're equipped to handle many migration questions and, if they cannot, will get you in touch with the system adminstrators.

Schedule of Colleges (as of August 5)

- Nursing: July 30 & 31 (approx 200)
- Dental Medicine: August 4 & 5 (approx 105)
- Graduate Studies: August 7 & 8 (approx 200)
- Medicine 3th and 4th year: Aug 10 & 11 (approx 300; currently on campus)
- Pharmacy: August 12 & 13 (approx 300)
- Medicine COM 2nd year: Sep 2 (approx 150; returning to campus Aug 18)

Drop-Ins for Students

Drop-ins will be held at the Library, in the first-floor classroom EL-107 for students to come by for help and answers regarding email. This is the schedule of times that have been set:

Tue 8/19 - 11am - noon
Thu 8/21 - 10am - 11am

Tue 8/26 - 11am - noon
Thu 8/28 - 10am - 11am

Tue 9/2 - 11am - noon
Thu 9/4 - 10am - 11am

Tue 9/9 - 11am - noon
Thu 9/11 - 10am - 11am

Changes to Expect

During the 24 hours following this switchover all messages in your IMAP account, EXCLUDING your Trash folder, will be copied over to your Exchange account in a folder called "IMAP Folder".
Please note, if you have utilized "local" folders for storing e-mail those will NOT be copied during this process, nor will they be viewable in Exchange. To convert them into Outlook-readable ".pst" format, please follow these directions.

Address books are NOT included in this migration process, you will need recreate them in Exchange under Contacts.

You will also need to recreate any forwarding or filtering rules that you have setup on your IMAP account via Econtrol. To set rules, use Internet Explorer and follow these directions. If you do not have Internet Explorer, you can use the computers in the lobby of the ECL building or the shared computers in the Library to set your rules.

Automatic deletion after 180 days

The retention policy in Exchange is different then IMAP. In addition to the standard 200mb space quota, Exchange AUTOMATICALLY DELETES all messages stored in your Inbox and Sent-Items Folders after 180 days. For more info see
http://www.musc.edu/infoservices/exchange/quota.htm