Connecting Apple Devices
to MUSC Networks
- Introduction and Recommendations
- OWA (Light) browser-based e-mail connection
- Entourage (Microsoft program part of Office 2008)
- Apple Mail
- Connecting to Exchange through Thunderbird Browser
- updated Setting iPhone to use Exchange
- Using Outlook via Citrix on Webapps
- Aug. 1, 2008 -- Update allows Mac users to access the perimeter net (my.musc.edu, etc.) while tunneled in through VPN
- Update: July 18, 2008 -- Added iPhone Software Version 2 for iPhone 3G and iPod Touch
To suggest corrections or additions, contact george spain via e-mail.
You may download the entire contents of this website in a single pdf file.
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The MUSC e-mail network is now based on Microsoft Exchange. Macintosh users have a couple of choices for handling e-mail. The three main choices are Outlook Web Access Light (OWA) at http://exchange.musc.edu, Entourage, and Apple Mail. Each has advantages and disadvantages.
There are additional choices for any Mac user who needs the full features of the Outlook client available to Windows users. They can run Outlook through a Citrix Webapps connection or, if they have a Mac with an Intel processor, they can install a virtual machine like Parallels or VMWare and run Windows on their Mac desktop.
- For reading and sending mail on campus or on the road, OWA is the best choice. It doesn’t have all the bells and whistles that other clients have, but it’s easily accessible from anywhere there’s a net connection.
- For students, OWA is the best choice based on availability, price (it's free), and ease of use.
- For a faculty or staff desktop computer anchored in an MUSC office or lab, Entourage is a good choice. It comes as part of the Microsoft Office 2008 package for which the University has a license. It allows for other types of e-mail connections (gmail, hotmail, etc.) as well.
- If you use Apple Mail and have a @me.com (formerly .mac) account you can connect to Exchange through IMAP .
- If your favorite browser is Mozilla or you like the Thunderbird interface, you can use those also through an IMAP connection.
- If you absolutely, positively must have all of the features available to PC Windows Outlook users, you should consider the Citrix client at webapps2.musc.edu.
It’s most likely that choice #1, OWA, will handle 90% of your e-mail needs.
OWA (Light)
Choose any web browser, go to http://exchange.musc.edu, login using your NetID and password, and read and send e-mail to anyone.
Small view of OWA sign-in screen on any Macintosh browser
All of the basic functions are available, mailboxes, calendars, and contacts. However, some choices in these functions are limited. For example, you can’t view a calendar by month, or assign tasks, or set complex rules (you can, however, block spam and set an out-of-office notice). You can also add, rename, move, and remove folders using OWA.
*Note: the first time you access your e-mail using OWA following conversion from IMAP, you may notice a substantial delay. The delay could last several minutes depending on the number of messages in your mailboxes. Subsequent accesses should cause no noticeable delay.
Entourage
If you are part of a department or college that uses Macs in preference to Windows, Entourage may be your best choice, especially if your’s is a desktop computer with a permanent connection to the MUSC network. Entourage is part of the Microsoft Mac Office Suite, which is available free for use on the MUSC campus (at-home use is not part of the site license contract). The latest update, Mac Office 2008, was released in February 2008. *You can find the campus version here: http://www.musc.edu/infoservices/software/
Setup Entourage
The following shows an Entourage 2008 setup on a Macintosh running 10.5 (leopard); these settings can be used for on-campus Ethernet or wireless connections.
Run Entourage
Under the Tools menu, go to Accounts
Under the New drop down menu, choose Exchange…
Choose to Configure Account Manually (button at bottom left)
Your setup should look like the above.
Account: Exchange
Name: your full name
E-Mail Address: your_email_alias@musc.edu **
Account ID: your_netid **
Domain: clinlan
Password: your NetID password
Exchange Server: exchange.musc.edu
Check, 'This DAV service requires a secure connection (SSL)'
(port should switch to 443)
Click OK
** In many cases your_email_alias and your_netid will be the same. For faculty, staff and, students who started after May of 2007, the two may be different.
(REVISED 4-8-08)
The only other setting you need to change is Advanced Tab
Public folders server: exchange.musc.edu
LDAP Server: dc1.emr.musc.edu
Search Base: (blank)
Click OK
(This is a change from the ldap.musc.edu setup that encouraged a Search Base of
o=MUSC, c=US).
Presently, dc1.emr.musc.edu has been shown to work better with on-campus connections. For remote connections, we recommend going through the https://exchange.musc.edu website. See OWA above.
You should now be set up to send and receive e-mail through Entourage.
Apple Mail
The Apple Mail program that comes with every version of OS 10 since 10.2 will work well with the MUSC Exchange server. Mail should be setup as an IMAP client. The information below shows how to do this in version 10.5 (Leopard). Earlier versions will use a slightly different looking preference file, but the information will be the same.
Mail Setup
Under the Preferences menu, choose Accounts
Click the + sign to add an account
The Add Account screen will ask for:
Full Name: (whatever you want)
Email Address: your_email_alias@musc.edu **
Password: your NetID password
Uncheck Automatic set up account
Click Continue
At Incoming Mail Server
Choose Account Type: IMAP
Description: MUSC Exchange
Incoming Mail Server: eximap.musc.edu
User Name: your_netid **
Password: your NetID password
Click Continue
At Outgoing Mail Server
Outgoing Mail Server: smtps.musc.edu (Check ‘only use this server’)
Check Use Authentication
User Name: your_netid **
Password: your NetID password
Click Continue
** In many cases your_email_alias and your_netid will be the same. For faculty, staff and, students who started after May of 2007, the two may be different.
Now you should see a screen confirming all of your settings. It looks something like this:
Click Create
Now click on the Advanced button under your Accounts menu
Check Use SSL
Port: (should set automatically) 993
Setting LDAP in Mac Mail
To set the LDAP in Apple Mail, Click Mail -> Preferences -> Composing
Then see:
Click Configure LDAP
(Not Shown) Click + to add server
Name: MUSC LDAP
Server: ldap.musc.edu
Port: 389
Search Base: o=MUSC,c=US (note case)
Click Save
Account should be ready to use.
Connecting to Exchange through Thunderbird
In addition to Entourage and Mail, a number of browser-based e-mail clients are available to Macintosh users. Thunderbird, featured here, is one of the most popular.
Exchange servers allow connections using the IMAP protocol. While it doesn't include several features such as calendaring, notes, invitations, etc., Thunderbird is very handy for sending and receiving e-mail.
You can download the free Thunderbird browser here: http://www.mozilla.com/en-US/thunderbird/ There are separate clients available for Mac, Windows, and other operating systems.
The Setup:
(Note: setting up Thunderbird is a little different from setting up other IMAP clients. Setting preferences takes on a different order. You should begin with setting the SMTP preference first. Thunderbird right out of the box may come with a some kind of SMTP setting, but you should add a new Outgoing Mail Server, make that the default, and delete the old one). Some screen views have been left out or truncated for size reasons.
I. From Thunderbird's Tools Menu click Account Settings Select Outgoing Server (SMTP), click Add (previous not shown, but results follows:)
Description: outgoing musc mail
Server Name: smtps.musc.edu
Click Use name and Password
UserName: your_netid
Click SSL
The Port setting should now read: 465
Click OK
Click Add Account
(Screen Shots below omitted for brevity)
New Account Setup:
Click: Email Account — Continue
Fill in your name
Email Address: your_email_alias@musc.edu — Continue
Server Information
Click IMAP
Incoming Server: eximap.musc.edu — Continue
User Names:
Incoming User Name: your_netid — Continue
Account Name: MUSC Email — Continue
See the Congratulations! Screen confirming your settings
Click Done
II. Back under the Local Folders menu:
Click Server Settings:
Should read: eximap.musc.edu and your_netid
Click Security Settings: SSL (Port changes to 993)
Click Advanced…
Uncheck: show only subscribed folders
Click OK
Setting LDAP in Thunderbird
Main Menu -> Preferences -> Composition -> Addressing
Click Edit Directories
(Not Shown) Click Add
Name: MUSC LDAP
Hostname: ldap.musc.edu
Base DN: o=MUSC,c=US
Port number: 389
Click OK
Setting up to use Wireless (Airport) on a Mac
1.Open System Preferences and select Network
2.Select Airport, and then Advanced.
3.Make sure you delete any previous setup of the muscwep connection
4.Select 802.1x.
5. In the Domain Drop Down box select “User”.
6. Select the plus sign (+) under Configurations and name the configuration muscwep
7.Enter your_netid at User Name, leave password field blank, enter muscwep at Wireless Network.
8. Select TTLS and deselect all other authentication protocols.
9. Select TTLS and click Configure.
10. Inner Authentication: PAP
11. Outer Identity anonymous, ClickOK
12.Select Airport tab from the top menu again
13. Preferred Networks select the plus sign (+) to add a new network
14.Network Name: muscwep (note lower case)
15.Security: select 802.1x WEP from drop down menu
16. 802.1x: muscwep
17.Check “Remember this network”
20. Click Add, then Click OK, then on the next screen Click Apply.
21. Reboot your computer and connect to the muscwep when you are back up.
22. The first time you connect to muscwep you must accept the certificate.
•Click Show Certificate
•Open Trust
•When using this certificate select Always Trust
•Click Continue
You should be connected to the muscwep.
iPhone Version 2.x setup (new iPhone 3G and iPod Touch)
Insert: Set up for an iPhone Ver. 1
(This version of the software connects using IMAP
and requires eximap.musc.edu as its server)
1. Go to Home Screen->Settings->Mail->Add Account...
2. Select Other and fill in the following:
Name:
<your full name>
Address:<your MUSC e-mail address>
Description:<anything you want>
Incoming Mail Server
Host Name: eximap.musc.edu
User Name:<your_netid>
Password:<your netid password>
Outgoing Mail Server (SMTP)
Host Name: smtps.musc.edu
User Name:<your_netid>
Password:<your netid password>
3. Save the account
4. Go back to Home Select Settings (it's the icon that looks like a bunch of cogs)
Select Mail -> your Exchange account
Scroll down to the bottom and select Advanced
Verify:
Incoming Settings
Use SSL: ON
Authentication: Password
IMAP Path Prefix: /
Server Port: 993Outgoing Settings
Use SSL: ON
Authentication: Password
Server Port: 587
Setting up an iPhone/iPod Version 2.X to Sync with Exchange
(includes the new iPod 3G)(This version of the software connects directly to Exchange
and uses exchange.musc.edu as its server)
Click on the” Settings” Icon on your desktop.
Click on “Mail, Contacts, Calendars”.
Click on “Add Account”.
Click on “Microsoft Exchange”
The following screen is displayed.
Enter in your user information. When you are done, click “Next” Note: When entering in your username, enter
clinlan\username
A new text box will be added, asking you for the server name. Enter “exchange.musc.edu” as the server name. Click “Next”.
Make sure that Mail, Contacts, and Calendars are all turned ON. Click “Save”. You should begin synching to the exchange server and downloading all of your mail, contacts, and calendars. This could take a few minutes.
Appendix I: Using Outlook via Citrix on Webapps
There are going to be those who, for whatever reason, must have access to all of the features of Outlook that are available to PC Windows users. You can use this connection remotely without running any other program (such as VPN). It may seem slow, but it works.
The Setup:
Using your browser, go to webapps2.musc.edu
You should see the login screen below.
Enter your_netid and password Click Log In
As Citrix loads, you will see a number of icons such as a coffee cup, starburst and this:
Reminding you that the connection is being made On the left side of the menu, you will see the info below (Note: some screen shots are truncated. Also, you may see more or fewer applications than shown here because Citrix is tied to your Log In).
Click Outlook Exchange Access
You will see the screen below (resized)
Expect slow going at first, but all of the features will be available.
At End, log off or quit
Appendix II – Sharing items (calendars, folders, address books)
One useful tool in Entourage is the ability to share information with other Exchange users on your network. You can share calendars, address books, and mail boxes (sharing Projects, a preference unique to Entourage is a different thing altogether).
Delegation, or using an account “on behalf of” is also different and requires that you edit your account settings under Delegate. The next chapter covers Delegation.
Sharing Calendars
- Select the calendar icon.
- Option click.
- Select Sharing (note this is your online calendar, not your local calendar. You can tell by the check mark).
- Click Add User
- Type in the NetID of the person you want to share with.
- Choose it from a list
- Click OK
Set the Permission level , and Click OK.
There are a lot of choices (too many to go into here) for how much permission to give your “sharer,” but they fall into three main categories: See, but nothing else; read, but not respond; read, change and send. Study your options.
Now the person to whom you have given permission can go under File and choose to Open Other User’s Folder…
They will see:
Once they’ve entered your NetID, that shared item shows up in their left-side menu.
Appendix III — Delegation (On Behalf Of)
There is an excellent tutorial on Delegation at the (unfortunately very long) url below. Look up delegate in the Entourage help window and, eventually, you get here:
In short, some delegation facts:
- You can read and respond to e-mail, set calendar appointments, and share address books of others who allow you to do so. You can’t delegate to someone who isn’t on the MUSC Exchange system.
- If you respond to a message as a delegate, it will be obvious to the recipient that it was you who acted on the other’s behalf. (OK, so it's possible to override this behavior, but you have to ask someone at OCIO-IS (Help Desk 792-9700) to set it up for you.
- You can only take action on e-mail that is in the delegator’s Inbox. No other mailbox will be available.
- The delegate and the delegator both have to take action.
- There are four levels of delegation. From most permissive to most restrictive are: Edit, Author, Reviewer, None
- Even if you have full rights to view a calendar, the delegator can make an entry “private” so that you won’t be able to see what it is. You will see the time blocked out, but not a description of the event.
- The place to get started on delegation is under your Entourage-> Account Settings -> Exchange -> delegate (tab)
Subscribing to Newsgroups
On way to keep up with Entourage tips and problem reports is to connect to the news.microsoft.com newsgroup then subscribing to microsoft.public.mac.office.entourage list.
- Click Account Settings
- Click the News Tab
- Click New
- Click Configure Account Manually
- Give the account a name
- For News server: use news.microsoft.com
- Click OK
- On the left side menu, you will see the name of the account you just entered.
- Double click on the account and you'll see hundreds of news groups
- Use the Filter to find only those groups containing "Entourage"
- Choose microsoft.public.mac.office.entourage and click the Green Subscribe button on the top of your Entourage Menu.
Mulberry Address Book Trick
Here's a trick for moving groups of people (along with their department name and work phone number) from Mulberry mailing groups and LDAP search results into Entourage address books:
In Entourage
- Select the address book icon
- Highlight 'Contacts'
- Click 'New' and choose 'Address Book'
- Name it something useful open it and leave it open.
In Mulberry
make sure your ldap preferences contain these attributes (spread
over two screens)
- o=MUSC,c=US
- Name: cn
- Company: ou
- Phone Work: TelephoneNumber
Save this as the ldap pref
Still in Mulberry, go under 'Address' and select 'Search for
Addresses'
- Find Items: using LDAP
- In the drop down tab, select ‘Company’, then select 'Contains'
- Type in some group you want to find (OCIO, Dental Medicine, oncology, etc.)
- Control click (Windows right click) the gray bar below the search criteria (it should read Full Name, Email Address...select-add 'Company' and TelephoneNumber.
Now click ‘Search’
You should get a return list with multiple names.
Drag the results of this Mulberry search to your Entourage
address book, the one that resides ‘On My Computer’
NOTE:
- This ldap is not a official source of information. Some departments may have put everything in the blanks, others may have added nothing.
- This is a hand grenade search, not a horseshoe search. It will get you close.
- If you are looking for many different people from many different departments, this probably won't help much.